Cricketbet FAQ — All Your Questions Answered

Each person may only hold one account. Creating multiple accounts violates our Terms & Conditionsviolations and may result in account suspension. If you've accidentally created two accounts, contact support immediately.

KYC is generally not required for small withdrawals. However, for large amounts or flagged activity, you may need to submit a copy of your National ID (NID) or passport. This is done to protect your account.

Yes. Log in and go to Account Settings to change your password. If you've forgotten your password, Login Page Use the "Forgot Password?" option from the login page. To change your username, please contact support.

The minimum deposit at cricketbet is ৳500. You can deposit via Mobile Pay, Nagad, Rocket, or bank transfer. Your first deposit comes with a 100% bonus of up to ৳10,000.

Withdrawals are typically processed within 15–30 minutes. During peak times, it may take up to 2 hours. Bank transfers may take 1–3 business days.

No, cricketbet does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own service charges. There are no withdrawal fees on our end either.

Start by refreshing the page. If the issue persists after 5–10 minutes, take a screenshot of the payment and contact us via live chat. Providing the transaction ID and time will help us resolve it faster. Issues like this are typically resolved within 30 minutes.

After registration, a 100% bonus is automatically credited on your first deposit. That means a ৳1,000 deposit gives you ৳2,000 to play with. A 10x wagering requirement must be met to withdraw the bonus.

Wagering means you need to place the bonus amount as bets a set number of times. For example, a ৳1,000 bonus with 10x wagering means you must place a total of ৳10,000 in bets before the bonus balance can be withdrawn. More details Terms & Conditionspage.

There's a promo code field on the registration form. Enter the code during sign-up — it cannot be applied later. To see the latest offers, Promotions Page Visit.

You can bet on 20+ sports including cricket, football, tennis, badminton, and kabaddi. For cricket, live and pre-match betting is available across all formats — IPL, BPL, Test, ODI, and T20. More details Sports Betting page.

The minimum bet is ৳50. Maximum limits vary by market and event. Separate limits apply for high rollers — for details, High Roller page.

Yes, live betting is fully active on cricketbet. You can place bets at any moment during an ongoing match, with ball-by-ball odds updated in real time. Live streaming is also available for select matches.

Yes. All casino games on cricketbet are RNG (Random Number Generator) certified by accredited third-party auditors. Every game outcome is entirely random and cannot be manipulated by anyone.

Yes. All data is protected with 256-bit SSL encryption. We never store your password in plain text — it is kept as an encrypted hash. Our Privacy Policy Read.

Log in and go to Account Settings > Security, then enable "SMS OTP Verification". After that, a code will be sent to your mobile on every login. We strongly recommend keeping this enabled.

Five consecutive incorrect password attempts will lock your account for 30 minutes. Logging in from a new device requires OTP verification. If any suspicious activity is detected, we immediately send an alert to your registered number.

There are three ways to reach us: 1) Use the live chat button at the bottom right of the website, 2) Email us at support@cricketbet.biz, 3) Log in to your account and submit a ticket via the "Support" menu. Live chat gets you the fastest response.

Yes, our entire support team speaks Bangla. We've made sure that Bangladeshi users can describe and resolve any issue in their own language.

Yes. Live chat support is available 24 hours a day, 7 days a week. Email queries are usually answered within 2–4 hours. For urgent issues, live chat is the fastest way to get help.